BancoSol
2026 Regional Winner | Engagement Excellence
行业
Financial Services
公司总部
La Paz, Bolivia
员工人数
4,516
办事处所在地
Bolivia
How BancoSol made learning part of the work with Udemy
Business outcomes
94%
organizational adoption rate
513
employees earned ImpulSa Graduation
3,300+
employees reached through microlearning
挑战
Balancing individual autonomy with strategic alignment
BancoSol needed to ensure that learning stopped competing with work and instead became part of it. With more than 70% of its workforce serving customers directly, the bank faced a fundamental challenge: making learning accessible, relevant, and practical for employees across diverse work settings, from branch offices to back-office operations.
The organization wanted every employee to build their own learning journey without losing sight of the capabilities critical to the bank’s future. Achieving that balance between individual autonomy and strategic alignment required a platform flexible enough to support personalized development while structuring learning around organizational priorities.
“People do not learn simply because they have access to a platform. They learn when learning is relevant, accessible, practical, socially reinforced, and supported by their leaders,” said Jenny Milenka Velasco Portillo, Learning Specialist.
“At BancoSol, we believe that when our people grow, the Bank grows. That is why investing in the development of our team members is a strategic commitment to our people and to our ability to continue fulfilling our purpose of transforming lives.”
解决方案
The ImpulSa Learning Academy built on learning science
BancoSol launched the ImpulSa Learning Academy, a comprehensive learning and development ecosystem built on Udemy Business. Since its launch in April 2025, ImpulSa has evolved from a learning platform into an integrated experience that connects business strategy, competencies, career development, leadership, recognition, and applied learning. The design incorporates learning science principles including learning in the flow of work, microlearning, social learning, personalization, continuous reinforcement, intrinsic motivation, and gamification.
The bank structured learning around its strategic priorities, with curated paths aligned to Leadership, Customer Experience, Agility, Data Analytics, Digital Marketing, Cybersecurity, and Sales and Negotiation. The integrated system creates value across four key areas:
- ImpulSa Activators: brief daily team huddles transformed into microlearning moments, reaching more than 3,300 front-line customer service employees without disrupting operations.
- Mundial ImpulSa: a gamified experience engaging 184 back-office employees in 23 multidisciplinary teams, where participants earn points by completing courses and demonstrating how they apply Udemy learning in their work.
- Data Literacy Program: 140 participants across all areas of the bank combine Udemy learning paths, instructor-led training, through synchronous classes, aiming to implement 40 applied projects and earn a final certification upon completion.
- Mobile and offline access: employees learn anytime, anywhere, using mobile devices and downloaded content available offline in short sessions distributed over time
“The combination of mobile technology, on-demand content, and social learning has enabled knowledge to be available exactly when employees need it,” Velasco said.
“Continuously transforming ourselves as leaders is essential to keeping pace with our organization's evolution. We want leaders who learn, question themselves, and develop new capabilities to tackle both current and future challenges.”
卓越成果
94% adoption and 176,526 learning hours in 14 months
In just 14 months, BancoSol achieved a 94% organizational adoption rate, with more than 2,900 active users, more than 3,100 employees enrolled in courses, and more than 176,000 learning hours accumulated. In the Employee Experience survey conducted in January 2026, 80% of participants reported being satisfied or highly satisfied with their ImpulSa/Udemy experience, and the platform maintains an average rating of 4.5 out of 5.
More than 500 employees completed significant learning journeys and earned ImpulSa Graduation recognition, with those employees publicly recognized alongside their families for completing learning paths equivalent to approximately 55 hours of structured training or more than 64 hours of cumulative learning.
“When one person learns, they grow. And when thousands of people grow together, it truly becomes possible to transform lives,” Velasco said.
The impact is reflected in employees’ own words:
- “It was an excellent choice. I learned a great deal about agility.”
- “A great choice because I lead work teams, and conflicts or situations requiring mediation, problem-solving, and resolution arise continuously so we can keep moving forward.”
- “This course truly is a gem. It addresses AI from the perspective of what many of us are experiencing in 2026.”
“With ImpulSa, we aim for our leaders and employees to develop the capabilities that enable them to grow and take on new challenges within BancoSol. We are convinced that people development is the foundation for realizing the Bank’s strategy and transformation.”
Looking Ahead
An empowering ecosystem
The ImpulSa Learning Academy continues to evolve, building on its foundation in data literacy, career development, and personalized learning paths. As adoption deepens, the program is positioned to expand into more advanced learning pathways, extend data literacy capabilities across the organization, and strengthen the connection between learning and career progression.
“What we have built with ImpulSa goes far beyond access to content.” Velasco said. “We have created an ecosystem that makes learning easy, accessible, and part of everyday life, empowering more and more people to take charge of their own learning.”
“ImpulSa is directly linked to our strategy: developing individuals capable of learning, adapting, and responding to new environmental challenges. We aim for learning to translate into new capabilities that enable us to evolve as an organization.”
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